Ordering Info
PAYMENT
Payment can be made with multiple forms of payment. All prices are in CAD (Canadian Dollars).
UPON PURCHASE
All orders that are made-to-order will be shipped within (7-12) business days. More intricate pieces (such as casted work) may take longer but you will be informed with an prior to purchase via the product page and a reminder email a couple days after purchase.
SALES TAX
All Canadian residents will be charged GST/HST depending on your respective province or territory. These taxes will be caculated on your total order (and any insurance, tracking, or faster shipping you choose to pay for beyond our FREE TORONTO / GTA SHIPPING ON JEWELRY ONLY policy).
SHIPPING AND HANDLING
Sonia, COVEN's designer hates shopping online and seeing shipping prices when you are about to check out. It's always a bummer.
COVEN will therefore will always provide FREE TORONTO / GTA SHIPPING ON JEWELRY ONLY on your personal purchases. BOTANICA must be shipped via a box due to the fragile nature of the glass and ceramic bottoms - please, select appropriate shipping rates. We offer FREE CANADA and US SHIPPING after $150 in purchases. FREE WORLDWIDE SHIPPING after $250.
All orders are shipped via Canada Post OR USPS. So, if Canada Post can ship it to your country - so can we!
Keep in mind that we ship at the most economcal rate because we cover the costs of shipping. This means your personal purchase will be shipped via Surface Mail or Airmail (which Canada Post no longer has free insurance coverage for as of early 2013). You can request for upgrades in tracking, insurance, or faster shipping at your own cost by simply emailing us prior to check-out. There is only one exception: for personal purchases larger then $150 we will pay for insurance to make sure your investment pieces get to your door safely. We will ship to the address given to us. So, please always double-check it!
Shipping times are approximately as follows:
- Canada: 2-14 business days
- United States: 8-14 business days
- International: 2-4 weeks
Please, also be aware that we are in no way responsible for any customs, duties, or taxes incurred on your package. These all have to do with local shipping and customs laws that we have no connections to.
LOSS OR DAMAGES THROUGH CANADA POST OR YOUR POSTAL SERVICES
Unless you have paid for additional for insurance on your purchase we will not be responsible for your package being lost or damaged. Once it is out of our hands and shipped we are not responsible for it.
RETURNS / EXCHANGES / CANCELLATIONS
RETURNS are not accepted because of the personal nature of jewellery. If you are however not satisfied with your COVEN purchase we can offer you an EXCHANGE. This must be arranged within 7 days of the arrival of your original purchase. You will be asked to send back the original item and you will have to pay for the shipping (which we will not reimburse). We will then notify you the credit value of your original purchase and resend your new item(s) with FREE TORONTO / GTA SHIPPING ON JEWELRY ONLY. US orders and International orders must PAY FOR SHIPPING back to COVEN and the RESENDING of the new item. We also do not accept cancellations on a product once a purchase has been made.
REPAIRS
For repairs and other inquiries regarding this please contact us at covensk@me.com OR the Contact Us form. COVEN offers repairs on items up to 1 year of purchases with the assumption that you have properly cared for your product.
COVEN reserves the right to deny unreasonable repairs, returns, and exchanges.
DISCLAIMER:
While all the content for products, prices, specifications, services, and availability are subject to changes at any time without notice. This may sometimes be because of product availability. All the measurements and descriptions are approximates as best described by the designer and are for your reference. We try our best to provide our customers with the most accurate qualities and measurements of our products but sometimes color will depend on your monitor settings. There is no guarantee that your computer monitor is displaying the accurate color settings.
WHOLESALE
Wholesale inquiries are welcome. Please, contact us if you are interested in becoming a stockist.